Thu, 24 Apr 2014 2:59 pm BST
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Rothay Garden wins Cumbria Tourism's Small Hotel of the Year Award - 11/06/2013
We're pleased to report that Rothay Garden was today awarded the accolade of Cumbria Small Hotel of the Year in a glittering ceremony with over 200 members of the Lake District's tourism industry at Rheged Discovery Centre, Penrith.
The award was for all hotels with fewer than 35 bedrooms, and the citation said that the winning hotel would "demonstrate impeccable standards of accommodation and service". Rothay Garden was judged with a mystery guest visit, and was also rated on its customer care and investment in staff training, and its links with the local community.
The citation also said that "together with strong management, excellent customer service, loyal guests and creative marketing, the business has been taken forward to new levels, depsite the current economic climate".
Chris Carss, MD and Elliott Waugh received the award on stage, and Ian Stephens, Chief Executive of Cumbria Tourism, endorsed it, saying that the event "showcased those businesses that are prepared and are already delivering a world-class visitor experience". Said Chris Carss, "Well done to all the team at Rothay Garden, and also to our loyal guests, many of whom stay with us three or four times a year and contribute enormously to the ambience and welcome we offer new visitors".
"We did have the perfect answer to our exertions, plunging into our en-suite whirlpool bath in the delightful Rothay Garden Hotel, which provides an oasis of luxury on the edge of Grasmere."
Nottingham Evening Post
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